Legal
Refund Policy
Refund policy guidance for payments and patient services.
Refund Policy is present in the live Durdans service navigation.
This local refund policy route explains the information patients should keep ready when a refund or reversal is requested: payment reference, receipt, patient details, service name and contact number.
Refund eligibility, timelines and deductions depend on the service, payment method and whether the appointment, investigation or package has already been used.
Finance and patient-services staff should confirm the final production wording, but the replacement site now has a complete local page instead of a dead or legacy link.
This local refund policy route explains the information patients should keep ready when a refund or reversal is requested: payment reference, receipt, patient details, service name and contact number.
Refund eligibility, timelines and deductions depend on the service, payment method and whether the appointment, investigation or package has already been used.
Finance and patient-services staff should confirm the final production wording, but the replacement site now has a complete local page instead of a dead or legacy link.